Politica de Privacidad

1. Introduccion

SendHub.ai ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (sendhub.ai) and platform (app.sendhub.ai).

2. Informacion que Recopilamos

Informacion de la Cuenta

• Name, email address, and contact information
• Company name and business details
• Payment and billing information

Datos de WhatsApp

• WhatsApp Business account information
• Message content processed through our platform
• Contact information of your customers (as provided by you)
• Conversation metadata (timestamps, status, routing)

Datos de Uso

• Log data (IP address, browser type, pages visited)
• Feature usage and interaction patterns
• Performance and error data

3. Como Usamos tu Informacion

• Provide, operate, and maintain the Service
• Process WhatsApp messages and generate AI responses
• Improve our AI models and service quality
• Send you service-related communications
• Process payments and manage your subscription
• Provide customer support
• Comply with legal obligations

4. IA y Procesamiento de Mensajes

Our AI processes message content to generate automated responses. Message data may be used to improve our AI models, but we do not share your specific conversation data with third parties. You can opt out of AI model improvement in your account settings.

5. Compartir Datos

We do not sell your personal data. We may share information with:

• Service providers: Cloud hosting (Cloudflare), payment processing, analytics
• Meta/WhatsApp: As required by the WhatsApp Business API
• AI providers: For message processing (e.g., Anthropic for AI responses)
• Legal requirements: When required by law or to protect our rights

6. Seguridad de los Datos

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Retencion de Datos

We retain your data for as long as your account is active or as needed to provide the Service. Message data is retained according to your plan settings. Upon account deletion, we will delete your data within 30 days, except where retention is required by law.

8. Tus Derechos

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Export your data in a portable format
• Opt out of certain data processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

9. Cookies

Our marketing website (sendhub.ai) uses minimal cookies for essential functionality (dark mode preference). Our platform (app.sendhub.ai) uses session cookies for authentication. We use privacy-friendly analytics that do not track individual users.

10. Transferencias Internacionales de Datos

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

11. Privacidad de los Menores

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Cambios a Esta Politica

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates the most recent revision.

13. Shopify Integration

If you install SendHub from the Shopify App Store, we act as a data processor for Shopify-sourced data on your behalf. This section describes how we handle that data and meet Shopify's privacy requirements.

Shopify data we collect

• Shop information — shop domain, plan, currency, scope grants, and OAuth access tokens (encrypted at rest)
• Product catalog — titles, descriptions, variants, prices, inventory, tags — synced via Shopify webhooks (products/create, products/update, products/delete)
• Order data — order number, customer email/phone, line items, fulfillment status, tracking — synced when you enable order-based automations
• Checkout data — abandoned-cart contact info — only synced when you enable abandoned-checkout automations
• Back-in-stock subscriber records — customer contact, product/variant — only when a customer subscribes via your storefront

How we use Shopify data

• Generate AI responses informed by your product catalog and recent orders
• Trigger automations (order updates, abandoned cart recovery, back-in-stock, etc.) that you have enabled
• Display analytics, sync status, and revenue attribution in the SendHub dashboard

Shopify GDPR mandatory webhooks

Shopify requires every app to respond to three privacy webhooks. SendHub implements all three:

• customers/data_request — within 30 days, we return a JSON export of any contact, conversation, and message data we hold for the identified customer within your business scope
• customers/redact — within 30 days, we redact the named customer's personal data: contact name, email, phone, message content, and order PII (email/phone)
• shop/redact — 48 hours after you uninstall SendHub from your Shopify store, we erase your Shopify-sourced data (shop record, cached products, cached orders, back-in-stock subscriptions). SendHub-side data (conversations, contacts, business account) is retained per the policy above unless you also delete your SendHub account.

Shopify-related subprocessors: Cloudflare (hosting), Railway (Shopify app hosting), Supabase (database), Meta/WhatsApp (message delivery), Anthropic/Google (AI inference).

For Shopify-specific privacy requests, email [email protected]. [email protected]

14. Contacto

For privacy-related questions or requests, contact us at:

[email protected]