Powerful features, simple experience
Everything you need to automate WhatsApp conversations, manage your team, and delight your customers.
AI Auto-Replies
SendHub's AI understands context, tone, and intent. It doesn't just match keywords — it has real conversations with your customers, in their language, at any hour.
- Context-aware replies based on conversation history
- Multilingual support — responds in the customer's language
- Learns your business: FAQs, products, policies
- Handles follow-ups and multi-turn conversations
Human Handoff
Not every conversation should be handled by AI. SendHub detects when a customer needs a human and routes the conversation to the right team member — with full context.
- Smart escalation based on sentiment and complexity
- Route to specific team members or departments
- Full conversation history passed to the agent
- Configurable triggers: keywords, topics, VIP customers
Unified Inbox
Stop switching between phones and apps. SendHub brings all your WhatsApp conversations into a single, searchable dashboard your whole team can access.
- Real-time message sync across all connected numbers
- Search, filter, and tag conversations
- Conversation status: open, pending, resolved
- Internal notes and team mentions
Team Management
Assign conversations, manage roles, and keep your team aligned. Everyone sees what they need to — nothing more, nothing less.
- Role-based access: admin, agent, viewer
- Auto-assign conversations by round-robin or rules
- Team performance metrics and response times
- Business hours and availability management
Analytics & Insights
Track response times, resolution rates, and customer satisfaction. Understand how AI and your team are performing — and where to improve.
- Conversation volume and trend analysis
- AI vs. human resolution breakdown
- Average response and resolution times
- Customer satisfaction scoring
Automation Flows
Create custom automation sequences: welcome messages, follow-ups, appointment reminders, feedback collection. Set it and forget it.
- Visual flow builder (coming soon)
- Triggered by keywords, time, or events
- Template messages for WhatsApp Business API
- Schedule messages and drip campaigns
Built for every use case
Whether you're handling support, closing deals, or managing appointments — SendHub adapts to your workflow.
Customer Service
Resolve FAQs instantly, escalate complex issues to agents, and keep customers happy around the clock.
Sales & Lead Qualification
AI qualifies leads by asking the right questions, then routes hot prospects to your sales team instantly.
Appointments & Reminders
Automate booking confirmations, reminders, and follow-ups. Reduce no-shows and keep your calendar full.