Powerful features, simple experience
Everything you need to automate WhatsApp conversations, manage your team, and delight your customers.
Everything in one platform
Jump to any feature below, or scroll to explore the full details.
AI Auto-Replies
SendHub's AI understands context, tone, and intent. It doesn't just match keywords โ it has real conversations with your customers, in their language, at any hour.
- Context-aware replies based on conversation history
- Multilingual support โ responds in the customer's language
- Learns your business: FAQs, products, policies
- Handles follow-ups and multi-turn conversations
- AI included in every plan โ no per-resolution or per-conversation fees
Human Handoff
Not every conversation should be handled by AI. SendHub detects when a customer needs a human and routes the conversation to the right team member โ with full context.
- Smart escalation based on sentiment and complexity
- Route to specific team members or departments
- Full conversation history passed to the agent
- Configurable triggers: keywords, topics, VIP customers
- Meta-compliant โ meets 2026 requirement for human escalation path
Handoff flow
Unified Inbox
Stop switching between phones and apps. SendHub brings all your WhatsApp conversations into a single, searchable dashboard your whole team can access.
- Real-time message sync across all connected numbers
- Search, filter, and tag conversations
- Conversation status: open, pending, resolved
- Internal notes and team mentions
- Business API + personal WhatsApp in one view
Team Management
Assign conversations, manage roles, and keep your team aligned. Everyone sees what they need to โ nothing more, nothing less.
- Role-based access: admin, agent, viewer
- Auto-assign conversations by round-robin or rules
- Team performance metrics and response times
- Business hours and availability management
Multi-tenant hierarchy
Analytics & Insights
Track response times, resolution rates, and customer satisfaction. Understand how AI and your team are performing โ and where to improve.
- Conversation volume and trend analysis
- AI vs. human resolution breakdown
- Average response and resolution times
- Customer satisfaction scoring
Automation Flows
Create custom automation sequences: welcome messages, follow-ups, appointment reminders, feedback collection. Set it and forget it.
- Visual flow builder (coming soon)
- Triggered by keywords, time, or events
- Template messages for WhatsApp Business API
- Schedule messages and drip campaigns
Automation triggers
Personal WhatsApp
No other platform lets you automate your personal WhatsApp number. SendHub connects โ no Business API migration needed so you can use AI on the number your customers already know โ no switching to a business account required.
- Automate your existing personal WhatsApp number
- No need to switch to WhatsApp Business API
- AI replies work on personal conversations too
- Use alongside business numbers in the same dashboard
- Unique to SendHub โ no competitor offers this
Your personal number, supercharged
Connect โ no Business API migration needed. The only platform that offers this.
Supported numbers
MCP Server
Give Claude, GPT, Gemini, or any AI agent direct access to your SendHub data via the Model Context Protocol. Build custom AI workflows that read conversations, send messages, and manage contacts programmatically.
- Connect Claude, Cursor, Windsurf, or any MCP-compatible AI
- Read and respond to WhatsApp conversations from AI agents
- Manage contacts and conversations programmatically
- Full typed API with real-time access
- Developer-friendly โ no other WA platform offers this
// Connect any AI agent to SendHub
const sendhub = new MCPClient({
server: 'sendhub',
apiKey: process.env.SENDHUB_KEY
})
// Read conversations, send messages, manage contacts
const convos = await sendhub.getConversations()
Compatible with
Knowledge Base
Upload documents, FAQs, product guides, and policies. Your AI reads them and uses the knowledge to answer customer questions accurately โ no hallucinations, no generic responses.
- Upload PDFs, docs, text โ AI extracts and indexes automatically
- Add custom instructions to shape AI behavior per channel
- AI cites your content when answering, not generic knowledge
- Cascading scope: org-wide, per business, or per channel
- Update anytime โ AI picks up changes immediately
Cascading knowledge
Broadcasts
Send templated WhatsApp messages to your entire contact list โ or a targeted segment โ at once. Every message delivers at WhatsApp's 95%+ open rate, not email's 20%.
- Template-first: pick an approved Meta template, fill variables, preview before sending
- Audience targeting by contact tags, segments, or full list
- Opt-out respected automatically โ no manual list scrubbing
- Send now or schedule for the right moment
- Real-time delivery tracking across every recipient
Broadcast flow
Ad Attribution
When someone clicks a Click-to-WhatsApp (CTWA) ad on Facebook or Instagram, SendHub captures the source, ad headline, and campaign โ and links it directly to the conversation. Close the loop between ad spend and WhatsApp revenue.
- Automatic source capture on first message โ no manual tagging
- See the ad headline that prompted each conversation
- Filter your inbox by ad source to triage high-intent leads first
- Works with Facebook and Instagram Click-to-WhatsApp campaigns
- Pairs with AI lead qualification to score and route instantly
Conversation context
Hi, I saw your ad about the summer sale...
Voice Note Transcription
In many markets, more than 40% of WhatsApp messages are voice notes. SendHub automatically transcribes every inbound audio message โ so your AI can understand it, your agents can read it, and no message gets missed.
- Auto-transcription on every inbound voice note
- AI reads the transcript to generate a relevant reply
- Agents see the full text without pressing play
- Searchable โ find voice note content in conversation search
- No other WhatsApp platform does this automatically
Inbound message
Transcribed
"When does my order arrive? I placed it last Tuesday"
Shopify Integration
Connect your Shopify store and unlock a full e-commerce experience inside WhatsApp. Your AI knows every product, every order, and every customer โ and your agents see it all in a sidebar without leaving the conversation.
- AI answers order status questions (WISMO) automatically
- Agent sidebar shows LTV, order history, and admin links per customer
- Cart and checkout abandonment recovery via WhatsApp
- Order notifications: confirmed, shipped, delivered โ all automated
- Abandoned checkout, welcome, and COD confirmation templates built-in
Order context panel
Recent orders
CSAT Surveys
When a conversation is resolved, SendHub automatically sends a 1โ5 rating request one hour later. Scores are captured, stored, and visible in analytics โ no manual follow-up needed.
- Auto-triggered 1h after conversation resolution
- Customer replies with a single digit โ no friction
- AI intercepts the rating so it doesn't trigger a reply loop
- CSAT scores visible in analytics and per-conversation
- Configurable per workspace โ enable for support, disable for sales
Rating scale
How we compare
SendHub vs the alternatives
| Feature | SendHub | WATI | Respond.io | Intercom |
|---|---|---|---|---|
| AI Auto-Replies | ||||
| Personal WhatsApp | ||||
| Voice Note Transcription | ||||
| MCP Server (AI Agents) | ||||
| Shopify Order Sidebar | Partial | |||
| CTWA Ad Attribution | ||||
| Broadcasts | ||||
| AI Knowledge Base | Partial | Partial | ||
| CSAT Surveys | ||||
| Free Plan | ||||
| No Per-Message Fees |
Competitor data based on public documentation as of May 2026.