Privacy Policy

Last updated: March 22, 2026

1. Introduction

SendHub.ai ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (sendhub.ai) and platform (app.sendhub.ai).

2. Information We Collect

Account Information

  • Name, email address, and contact information
  • Company name and business details
  • Payment and billing information

WhatsApp Data

  • WhatsApp Business account information
  • Message content processed through our platform
  • Contact information of your customers (as provided by you)
  • Conversation metadata (timestamps, status, routing)

Usage Data

  • Log data (IP address, browser type, pages visited)
  • Feature usage and interaction patterns
  • Performance and error data

3. How We Use Your Information

  • Provide, operate, and maintain the Service
  • Process WhatsApp messages and generate AI responses
  • Improve our AI models and service quality
  • Send you service-related communications
  • Process payments and manage your subscription
  • Provide customer support
  • Comply with legal obligations

4. AI and Message Processing

Our AI processes message content to generate automated responses. Message data may be used to improve our AI models, but we do not share your specific conversation data with third parties. You can opt out of AI model improvement in your account settings.

5. Data Sharing

We do not sell your personal data. We may share information with:

  • Service providers: Cloud hosting (Cloudflare), payment processing, analytics
  • Meta/WhatsApp: As required by the WhatsApp Business API
  • AI providers: For message processing (e.g., Anthropic for AI responses)
  • Legal requirements: When required by law or to protect our rights

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Message data is retained according to your plan settings. Upon account deletion, we will delete your data within 30 days, except where retention is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data
  • Export your data in a portable format
  • Opt out of certain data processing
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

9. Cookies

Our marketing website (sendhub.ai) uses minimal cookies for essential functionality (dark mode preference). Our platform (app.sendhub.ai) uses session cookies for authentication. We use privacy-friendly analytics that do not track individual users.

10. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates the most recent revision.

13. Contact Us

For privacy-related questions or requests, contact us at:

[email protected]